Customer (CX) Design

Develop the fundamental knowledge and understanding of Customer Design (CX) and Customer Success Management (CSM) methodologies through this course.

By the end of this course, you will be able to optimize customer value for different customer segments through the development of CX journeys and learn to develop customer success strategies that will support business goals.

Course duration
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Recommended for professionals seeking to develop skills required to design and implement Customer Experience (CX) and Customer Success strategies.
  • Module 1: CX Design
  • Module 2: Customer Journey and Experience Analysis
  • Module 3: Developing CX Strategy
  • Module 4: Customer Success
  • Module 5: Customer Relationship Management for Customer Success
  • Module 6: Evaluating and Optimizing Success
Customer (CX) Design